Moss Park Arena recognizes the importance of
privacy and the sensitivity of personal information. This Privacy
Policy outlines how we manage individual clients’ personal
information and safeguard their privacy.
From January 1, 2004, all businesses engaged in commercial
activities in Canada must comply with the Personal Information
Protection and Electronic Documents Act and these obligations extend
to Moss Park Arena. The Act gives individuals rights concerning the
privacy of their personal information.
Moss Park Arena is responsible for the personal information we
collect, hold or use. To ensure this accountability, we have
developed this policy and trained our staff about our policies and
Please note that PIPEDA deals only with
information relating to individuals.
What personal information do we collect?
Personal information is any information that identifies an
individual, or by which an individual’s identity could be deduced,
other than by name, title, business address or business telephone
Why Does Moss Park Arena need personal information?
We may need to collect and use personal information to better
communicate with our clients. The client may wish to provide
additional personal information so that we can contact them outside
of business hours.
How do we collect personal information?
Wherever possible we collect personal information directly from
We may ask an individual to specifically consent to the
collection, use or disclosure of personal information. We may ask
for consent in writing, but in some circumstances, we may accept
oral consent. Sometimes, consent may be implied through the
individual's conduct with us.
Use of information
We use personal information to inform people about new courses
and forthcoming leagues. Moss Park Arena does not disclose personal
information to any third party to enable that third party to market
its products and services.
Disclosure of personal information
Under certain circumstances, Moss Park Arena may disclose
when we are required or
authorized by law to do so, for example if a court issues a
when the individual has
consented to the disclosure
if we engage a third party to
provide administrative services to us (such as computer back-up
services or archival file storage) and the third party is bound by
a confidentiality agreement
if the information is already
Since we use personal information it is important that the
information be accurate and up-to-date. If during the course of the
relationship, any collected information changes, please inform us so
that we can make any necessary changes.
Is personal information secure?
Moss Park Arena takes all reasonable precautions to ensure that
personal information is kept safe from loss, unauthorized access,
modification or disclosure. Among the steps taken to protect
personal information are:
Access to personal information
An individual may ask for access to any personal information
held by the firm about him or her. Summary information is available
on request. More detailed requests, which require archive or other
retrieval costs, may be subject to reasonable retrieval costs.
If Moss Park Arena holds information about an individual who can
establish that it is not accurate, complete and up-to-date, Moss
Park Arena will take reasonable steps to correct it.
Can an individual be denied access to his/her personal
Rights to access personal information are not absolute. We may
deny access when:
denial of access is required or
authorized by law
information relates to existing
or anticipated legal proceedings against an individual
when granting access would have
an unreasonable impact on other people's privacy
If we deny an individual’s request
for access to, or refuse a request to correct information, we shall
Communicating with us
Individuals should be aware that e-mail is not a 100% secure
medium when contacting us to send personal or confidential
Since Moss Park Arena regularly reviews all of its policies and
Requests for access
If you have any questions, or wish to access your personal
information, please write to Brian Sutton, Privacy Contact at Moss
Park Arena, 140 Sherbourne Street, Toronto.
If you are not satisfied with our response, the Privacy Commissioner
of Canada can be reached at:
112 Kent Street,
Ottawa Ontario, K1A 1H3
With respect to persons applying to Moss Park Arena for a job,
we need to consider personal information, as part of our review
process. We normally retain information from candidates after a
decision has been made, unless we are asked not to. With respect to
individuals who become employees or members of staff, the
information supplied in connection with the application will be
retained in accordance with our privacy procedures for employee
Our website contains links to other sites, which are not